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Returns

Consumers can return their purchase or products ordered via the Diamond Pilot Shop within 14 days without giving reasons.

To ensure the fastest and most efficient processing of cancellations please inform us about your return by sending an e-mail to fly@diamond-pilotshop.com and provide your name and order number. You can also use the sample revocation form. For more information please check our cancellation policy and note that there are exceptions to the right of revocation.

Please pack your return neatly and send it as an insured parcel back to the following address at least within 14 days after informing us about your return:

Diamond Pilot Shop
Ferdinand-Graf-von Zeppelin-Straße 1
2700 Wiener Neustadt
Austria

Please note that the costs of return are the responsibility of the customer and we do not cover these in the case of return. After arrival and checking your return we will return your billing amount onto the payment medium that you used to place your order.